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CLIENT: A single system cable operation in 1963, the client is currently the country’s largest provider of cable services serving over 21.5 million cable subscribers in 35 states.
SCOPE: With a large market to serve, and diversified services, the company was looking for an innovative, flexible partner who could deliver high quality and reliable customer care for markets in the American north-east.
RESULT: Aegis realized that flexibility would be key in delivering value to the client. From recruiting overtime, recruiting staff for a specific event or market, or managing any headcount requirement change, we delivered within days. Our sub-teams optimized the operational functions of the client's customer care billing inquiry program. In addition, Aegis developed processes that enabled Quality results to be the highest among all vendors and even internal centers
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