Aegis Communications Group Sharpens Focus on Customer Success While Expanding Operations to Global Markets
October 14, 2004 (Irving, Texas) Aegis Communications Group, Inc. (OTC Bulletin Board: AGIS.OB), a marketing services company that enables clients to make customer contact efforts more profitable, announced earlier today that it has successfully realigned its Senior Management Team by function. The realignment enables Aegis to refine its commitment as a customer-centered company and to sharpen its focus on customer success.
Aegis will continue to deliver on its core competencies of inbound and outbound teleservices while expanding its service offerings to include transactional processing and on-line customer relationship management. The service offering expansion will be accomplished by leveraging existing investments, and is expected to expand to a global delivery footprint enabling Aegis to provide its customers a suite of solutions intended to deepen Aegis' client relationships.
Aegis is proud to announce the following organizational changes:
- Customer Success continues to be our top priority, as demonstrated in two newly created positions titled Senior Vice President for Customer Success. MeriBeth Banker and Carol Litchford will assume these positions and will be responsible for customer relationship management and customizing solutions that lead to customer success. Both Ms. Banker and Ms. Litchford have extensive experience creating value and assisting Aegis' clients meet their customer contact objectives.
- Continued operational excellence will be handled by Gene Speyer in the role of Senior Vice President of Center Operations. Mr. Speyer will oversee Aegis' multi-location delivery of North American services and manage customer success key performance indicators and best practices. His responsibilities include Center Operations, Recruitment, Human Resources, Training, Facilities Management, and Center Central Administration. Mr. Speyer will apply best practices across the operating platform insuring a scalable and cost-effective operation for our clients.
- Global expansion leadership will be provided by David Jennings as Vice President of Global Delivery . Mr. Jennings has extensive international experience in providing seamless solutions in the context of a multi-geography delivery model. Mr. Jennings will initially focus on off-shore capabilities in India and expand to other off-shore or near-shore locations dependent on client needs and the marketplace. Aegis does not anticipate transfer of any domestic jobs to off-shore locations as its off-shore plans represents new expansion.
- Global Information Technology needs of Aegis will be led by Gaye Weinberger, in her capacity as Senior Vice President and Chief Information Officer. Ms. Weinberger will manage Aegis' technology resources to facilitate the application of the appropriate technology to a specific marketplace.
- Global Strategy and Marketing will be directed by Brad Coleman as Chief Marketing Officer. Mr. Coleman will lead a forward-looking global view of Aegis' marketing efforts, strategy and services, including a new product development of transactional processing services that can be delivered in an international service environment.
The key Senior Management team outlined above will enhance the service that Aegis provides to our customers, while preparing the company for an unprecedented expansion into off-shore markets and delivering new product services. The identified Senior Management team will report directly to Aegis' Office of Chief Executive Officer.
Aegis Profile
Aegis Communications Group, Inc. (Aegis) is a marketing services company that enables clients to make customer contact efforts more profitable. Aegis' services are provided to a blue chip, multinational client portfolio through a network of client service centers employing approximately 2,500 people and utilizing over 3,800 production workstations. Further information regarding Aegis and its services can be found on its website at www.aegiscomgroup.com.
The following is a "safe harbor" statement under the Private Securities Litigation Reform Act of 1995: Statements contained in this document that are not based on historical facts are "forward-looking statements". Terms such as "anticipates", "believes", "estimates", "expects", "plans", "predicts", "may", "should", "will", the negative thereof and similar expressions are intended to identify forward-looking statements. Such statements are by nature subject to uncertainties and risks, including but not limited to: the Company's reliance on certain major clients; unanticipated losses of or delays in implementation of client programs; higher than anticipated implementation costs associated with new client programs; the successful combination of revenue growth with operating expense reduction to result in improved profitability and cash flow; government regulation and tax policy; economic conditions; competition and pricing; dependence on the Company's labor force; reliance on technology; telephone and internet service dependence; and other operational, financial or legal risks or uncertainties detailed in the Company's SEC filings from time to time. Should one or more of these uncertainties or risks materialize, actual results may differ materially from those described in the forward-looking statements. The Company does not intend to update any of those forward-looking statements.
If you'd like to know more about Aegis in general, call us at 1-800-332-0266 or email us.
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