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Aegis understands your business - and we have customized solutions to fit the specific needs of your industry, including the following:
Communications
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Wireless Solutions
- Billing questions
- Account updates
- Customer saves
- Lost/stolen phone resolutions
- Adding/deleting promotions & features
- Promotion/plan clarification
- Contract inquiries
- Programming phones
- Rate plan changes
- Equipment and feature instructions
Broadband Solutions
- Billing questions
- Service changes
- Scheduling repairs
- Technical FAQs and support
- Customer saves/winbacks
- Loyalty customer retention
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Order Solutions
- Provisioning
- Data entry
- Customer care
- Customer acquisition
- Customer saves
- Affinity marketing
- Customer activation
- Global large business ordering processes
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Consumer & Industrial
- Customer Service (Product Inquiries)
- Direct Response TV and Direct Mail Sales
- Level 1 & 2 Technical Support
- Automated (IVR) Call Handling
- Inbound & Outbound Customer Acquisition & Order Processing
- Web-based transactions, including: e-mail processing & management, VoIP
- Billing Inquiries
- Payment Processing
- Membership Sales
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Credit Card
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Acquisition
- Customized Inbound/Outbound Sales
- Card Activation
- Full Application Processing
- Pre-approved Application Processing
- Lead Generation
- TV and Direct Mail Call Processing
- Online Credit Scoring
- Extensive Database Application and Usage
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Loyalty Retention
- Account Activity
- Account Balance
- Available Credit
- Account Status
- Reward requests
- Reward inquiries
- Reward fulfillment
- Service Enhancements
- Self-Select PINProcessing
- Balance Transferand Consolidation
- Fulfillment
- Check Activation
- Payment Processing
- Automated Skip Payment Processing
- Satisfaction Surveys
- Pre-paid Calling Card
- After Hours Services
- Activation/Fraud Prevention
- Credit Card
- Debit Cards
- Key By ANI, SSN, Mother's Maiden Name, DOB, etc.
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E-commerce Solutions
- E-mail Inquiry Resolution (Automated Voice Response)
- Lead Capture
- Order Processing
- Credit Card Authorization & Processing
- FAQs
- Billing inquiry
- Customer care
- Sales inbound/outbound
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Entertainment
- Membership signup
- Membership management
- Membership balance
- Membership levels
- Membership add/s removes
- Membership address changes
- Membership welcome fulfillment
- Reward requests
- Reward inquiries
- Reward fulfillment
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Financial Services
- Lead Generation and Qualification
- Loan Application Processing
- Automated Bank Card Activation
- Payment Processing
- Balance Transfer and Consolidation
- FAQs
- Account Information
- Soft Collections
- Cross-selling and Up-selling Services
- Credit Card Services
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Healthcare
- Dedicated Inbound
- Eligibility
- Benefits
- ID Card Requests
- PCP Changes
- Member Information/Address Changes
- Claims Status
- Referral
- Fulfillment
- Prescription
- Dental
- Vision
- Medicare part D
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Insurance
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Acquisition
- Custom Outbound/Inbound Solutions
- Appointment Setting
- Direct Response Programs
- Data Capture and Enhancement
- Lead Generation and Qualification
- New Product Introduction
- Welcome Calls
- Policy Owner Marketing
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Customer Care
- Customer Care and Service
- Member Services
- Claims Processing
- Policy Status/Billing Inquiries
- Loyalty Programs
- After-Hours Service
- Satisfaction Surveys
- Roadside Assistance
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Travel and Hospitality
- Auto reservations
- Flight Information
- Upsell and Cross-sell Services
- Web-based Sales and Care
- Payment Processing and Billing/Account Inquiries
- After Sales Service and Technical Support
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Utilities & Energy
- On/Off" Orders
- Billing Inquiries
- Account Status
- Deregulation FAQs
- After Hours Support
- Information Requests
- Power Outage Inquiry & Support
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